Refund and Returns Policy

We want you to be completely satisfied with your purchase. If you need to return a product, please ensure the following conditions are met: the item must be unused, in its original packaging and in a resalable condition. Returns must be requested within 14 days of receiving your order. Custom or private label products are non-refundable unless faulty. Any damaged or defective items must be reported within 48 hours of delivery.

Email (your contact email) with your order number and reason for return. We will review your request and provide a return authorisation if applicable. Once approved, return the product to the address provided.

Upon receiving and inspecting the returned item, we will process your refund within 7 – 10 business days. Refunds will be issued via the original payment method. Shipping fees are non-refundable unless the return is due to our error or a defective product.

If you need to exchange an item for a different product, please contact us. Exchanges are subject to product availability and may require an additional payment if there is a price difference. For any return or refund queries, please email us info@internationaltissues.co.uk.