Frequently Asked Questions

ITC is fast growing, family-owned manufacturer of high quality hygiene paper products in Blackburn, Lancashire. Established in 2019, we specialise in supplying the away from home, consumer and private label markets with sustainable and innovative tissue solutions.

Our headquarters and manufacturing facility are located at Witton Mill, Blackburn, Lancashire, BB2 2QU.

We recently expanded to an 85,000 sq. ft. manufacturing site to accommodate our growing production demands.

We have grown to a team of 60 full time staff, expanding significantly from just 5 employees when we started in 2019.

We are a fast growing, family-owned business that prioritises quality, sustainability and innovation. Our flexible approach allows us to customise products to meet the specific needs of our customers while maintaining competitive pricing and industry leading standards.

Since launching in 2019, we have experienced rapid growth; expanded from 5 employees to 60 full time staff, increased sales by £20 million in the past five years, moved from a 20,000 sq. ft. facility to an 85,000 sq. ft. manufacturing site, added new machinery and production lines to meet growing demand.

We supply a variety of industries, including Janitorial and Cleaning – away from home tissue solutions, Retail and Supermarkets – consumer branded and private label tissue products. Healthcare and Hospitality – high quality hygiene solutions for hospitals, care homes and hotels. Wholesale and Distribution – large scale supply to wholesalers and facilities management companies.

We have invested £10 million in cutting edge machinery and facilities, including: Infinity Machine – arriving in May 2025 to boost production capacity. A fourth production line – scheduled for March 2026 to expand manufacturing output. Automation and Efficiency Upgrades to improve lead times and consistency.

We produce a wide range of hygiene paper products, including Toilet Tissue (Retail and Commercial), Centrefeed Rolls, Hand Towels, Couch Rolls, Private Label Products.

Yes, we specialise in private label products, allowing our customers to custom brand our high-quality paper products with their own designs and logos.

Yes, sustainability is at the heart of our business. Our products are made with eco-friendly materials, and we continuously invest in greener manufacturing processes to reduce our carbon footprint.

Absolutely, we are proud to be accredited with ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 45001 (Occupational Health and Safety), FSC Certification (Ensuring Responsible Sourcing of Materials).

We invest in state-of-the-art machinery, with our latest addition arriving from Infinity Machine (USA) in May 2025 to enhance efficiency and production capacity.

Yes, all our products are manufactured in Blackburn, Lancashire, ensuring high quality British made hygiene solutions.

We currently have three production lines with a fourth line planned for March 2026 to further expand capacity.

We follow strict quality controls processes, supported by our ISO 9001 certification to ensure every product meets the highest standards.

Yes, we cater to businesses of all sizes and offer bulk purchasing options for wholesalers, distributors and retail brands.

Lead times vary based on order volume and product availability, but we are continuously working to reduce lead times with new machinery and increased production capacity.

Currently, our primary market is the UK, but we are exploring opportunities for international expansion.

You can reach us via: Email – info@internationaltissues.co.uk, Phone: 01254 947 645.

Yes, we are happy to provide samples for businesses interested in our private label or bulk purchasing options.

Yes, we supply customers across the UK with efficient distribution channels ensuring timely deliveries.

Yes, if you prefer to arrange your own logistics, collection from our Blackburn site can be arranged.

While we primarily focus on the UK market, we are exploring export opportunities. Contact us for further details on international supply.

We handle returns and refunds on a case-by-case basis. If there are any issues with your order, please contact our customer service team for assistance.

Our minimum order quantity depends on the product type and order size. Please contact our team for specific details.

Sustainability is at the core of everything we do. Our key initiatives include using FSC certified materials to ensure responsible sourcing. Producing recycled paper products that reduce environmental impact. Implementing eco-friendly manufacturing processes to cut waste and emissions. Reducing plastic use with more sustainable packaging solutions.

Our Nature and Ecobox brands have been developed in response to growing demand for environmentally responsible hygiene solutions.

Our products help businesses: reduce waste with high quality, absorbent materials that require fewer sheets per use. Meet environmental targets with FSC certified and recycled tissue options. Improve eco-credentials with sustainable packaging and reduced plastic waste.

Yes, we specialise in private label manufacturing, allowing businesses to custom brand our high-quality paper products.

We can tailor products to your needs, including customised branding and packaging with your logo and design. Various sheet sizes and ply options to match your specifications. Eco-friendly and recycled options to support sustainability goals.

We maintain strict confidentiality agreements to protect our customers brand identity and intellectual property.